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The work was completed to very tight deadlines. RSe were easy to work with and quickly understood our local circumstances. They provided very clear options for how we might achieve our objectives of improving both value for money and customer service and presented this information in a very clear and accessible way.
Their work was instrumental in helping the Council understand the full range of issues and opportunities available to us in managing customer contact more effectively and how we might achieve the improvements we sought.”
Antoinette Jackson
Head of Strategy and Partnerships
Cambridge City Council