BPI

We are market leaders in supporting local authorities to improve and redesign business processes using tried and tested methodologies.

We tailor our approach to each client and have helped with:

• Finding and realizing opportunities for major performance improvement
• Council wide programmes and service specific reviews
• Process analysis
• Producing costed business cases for improvements
• Programme planning, testing, and implementation of change
• Benefits realisation planning and monitoring
• Transferring of BPI skills to staff

Case Study: Spelthorne Borough Council

Under pressure to keep council tax levels low, Spelthorne Borough Council initiated a Business Improvement Programme aimed at making efficiency savings and improving customer services. After successfully delivering a BPI project within Planning and Housing Strategy, RSe was commissioned to undertake a strategic review of the Environment and Direct Services directorate, to identify the main opportunities for improvement. We interviewed directors and heads of service to collate their views of problem areas, and undertook detailed analysis of the directorate's value for money and customer service approach. We recommended five areas where significant opportunities for efficiency savings and service improvement exist, and SBC are currently deciding on their approach for implementing the changes recommended.

Case study: Lancashire County Council - BPI & Adult Social Care