Problems we solve and clients we help through Customer Insight
RSe is most commonly asked to apply customer insight to help:
- Increase channel migration
- Reduce failure demand
- Target the design of contact channels, often face-to-face and web services
- Improve customer satisfaction
- Improve service performance, including contact centres.
RSe’s Customer Insight clients include:
- Nottinghamshire County Council
- Croydon Council
- The National Police Improvement Agency
- Department for Work and Pensions / Cabinet Office
- Sussex Improvement Partnership
- London Borough of Redbridge
- London Borough of Camden
- London Borough of Sutton
- London Borough of Richmond
- London Borough of Hackney
- Southwark Council
- Buckinghamshire County Council
- Data Connects / London Connects
- West London Alliance
- Customer Services for London
- Local Government Association and IDeA
- West Midlands Regional Improvement and Efficiency Partnership
For a full list of case studies, please contact:
guy.mallison@rse-tribalgroup.co.uk
"Our collaboration with RSe provided us with the knowledge we required to confidently develop radical proposals to transform customers' experience of Council services. RSe brought a deep understanding of the practice of Customer Insight and developments across the sector, they worked hard to ensure there was an effective transfer of knowledge and they engaged effectively with officers across the Council."
Michael Scorer
Assistant Chief Executive
London Borough
of Camden