Poorly designed services consume lots of resources for little return. RSe is a leader in the emerging discipline of service design, and how to use it to drive transformation.
We redesign and transform both individual services and whole organisations so that they better meet the needs of users.
Our skills lie in:
- Putting the customer experience at the heart of service design
- Challenging existing ways of working
- Working with you to develop and engine of change that draws on a wide range of expertise from within the organisation and builds enthusiasm and energy
- Systematically applying BPI tools and our own service design methodology to turn the design into a reality.
Case study: London Borough of Brent
The London Borough of Brent is a high performing authority and is continually looking for ways to improve customer service. RSe were brought in to run a series of workshops to identify how services could be re-designed to better meet customer needs. Customers and staff participated in three workshops designed to elicit views about frustrations, delays or lack of information that they encountered during the delivery process and at what stage these dificulties occured. The workshops generated over 150 ideas for improving the design of services which were fed into annual service planning.
"RSe Consulting's grasp of the bigger picture combined with their attention to detail and understanding of partnerships has contributed significantly to the success of Kent Connects. They are impressive, professional and enjoyable to work with"
Judy Revell
Programme Manager
Kent Connects